BOOKABLE NON-CLINICAL APPOINTMENTS AVAILABLE
Every last Thursday of the month, the Deputy Practice Manager will be hosting a non-medical session from 9 am to 11 am at the Boxwell Road site. These sessions are for patients that are having trouble getting online access for prescriptions and appointments. These sessions can also be booked for complaints, compliments or any non medical issue regarding the surgery.
If you want to book any of these slots please request through the reception team at both sites. Please note that these are bookable slots for 10 minutes only and only for non-medical purposes.
Patient Participation Group Newsletter and Date of Next Meeting
Please find below a link to the latest Patient Participation Group Newsletter. There is a lot happening at present - please read and share the newsletter!
Newsletter March 2019
The next meeting of the Berkhamsted Group Practice Patient Participation Group will take place in the Dining Room at Gossoms End, Victory Road, Berkhamsted, between 2pm and 4pm on Wednesday 10th April 2019. If you wish to attend, please email: email@example.com
SHORTAGES OF PRESCRIPTION MEDICATION
There are a number of prescription medicines that are currently unavailable because of manufacturing problems. The items that are unavailable change on a daily basis. Please bear in mind that the surgery DOES NOT know what stocks of medicine each pharmacy holds. Your pharmacist will work with you and the surgery to identify an alternative should your regular medicine be unavailable.
BREXIT AND MEDICINES STOCKPILING
The shortages described above are NOT related to Brexit. Please be aware that the Government has issued instructions to NHS organisations NOT to permit stockpiling of medicines, therefore we are not permitted to issue additional medicines on a "just in case" basis, in order to avoid unnecessary shortages. The Government has made contingency plans to ensure that essential medicines are still available after Brexit.
NEW GP SERVICE AVAILABLE - DACORUM EXTENDED ACCESS
Patients of Berkhamsted Group Practice now have access to GP appointments in the evenings and the weekends, via the Dacorum Extended Access Service.
Dacorum Extended Access (DEA) offers face to face appointments in addition to those available at Berkhamsted Group Practice. This GP-led service operates during weekdays from 08.30 until 22.00, Saturdays from 9.00 until 18.00, and Sundays from 9.00-13.00. It is an appointment-based primary care service.
This service is staffed by local GPs at sites in Hemel Hempstead (Hemel Hempstead Hospital and Highfield Surgery), Kings Langley (The Nap) and Tring (The New Surgery). The GPs have full access to your medical notes and will update them appropriately following your consultation.
An early morning phlebotomy clinic also operates at The Nap every Wednesday from 7 - 8 am on Wednesday mornings for pre-booked blood tests.
Appointments can be booked through the Berkhamsted Group Practice Reception team, either by telephone or in person.
If you need to cancel a DEA appointment, please call the surgery in hours (08:00 to 18:30, Monday to Friday) or, out of hours, the cancellation number is 07864 652026.
Patient Access has been updated
Registered users of Patient Access will note that the site has been updated. When logging on to the new site for the first time (even if you are already a registered user) you will need to submit some information.
Attached is the guidance from Patient Access on how to do this.
Contacting Berkhamsted Group Practice
Please would patients be aware that Berkhamsted Group Practice, in common with other GP practices nationally, is experiencing high demand and working under extreme pressure.
The partners will not tolerate any abusive behaviour, rudeness or swearing towards our staff, and any patients who do this may be removed from the practice list.
Do you need transport to be able to attend a hospital appointment?
From 2nd October 2017, East of England Ambulance Service will be providing patient transport services - non-emergency transport for hospital appointments. Call 0345 605 1208 between 8am and 6pm. An answer machine service operates outside of these hours. You will be required to answer a few medical questions with regards to your health and mobility to see whether you qualify for this.
REMINDER: Deadline Time for Prescription Requests
PLEASE NOTE that the deadline to submit a prescription request is 10.30 a.m., to be ready for collection within two working days if you are collecting from the surgery or three days if you collect from a pharmacy.
New "Wellbeing" service
Click here for further details.
Did not attend appointment policy
Click here for details for our policy on removal of patients who do not attend their appointment.
If you are unable to keep your appointment but you don't cancel it in good time we cannot offer it to someone else who wants one.
Patient Confidentiality Consent Form
New form available to authorise us to discuss/accept instructions on your behalf. Futher details can be found here.
Please complete our "Friends and Family" Test
NHS England requires all surgeries to encourage patients to participate in the Friends and Family Test which involves completing a short, ONE question form with the option of adding further comments or not.
We would really appreciate if you could take the time to do this for us in one of two ways:
- Electronically by clicking here
- Completion of a paper format in the surgery waiting room and posting in the response box provided there
If you have any questions about this then please ask a member of staff.
Electronic Prescription Service now available here
We can now send your prescription electronically to your nominated pharmacy avoiding the need for you to collect a paper prescription. To participate in this service you just need to nominate a pharmacy you wish to collect your medication from. You can either speak to the pharmacy directly or come into the surgery to do this. Further details can be found on this website.
Alternatively you may wish to download the following leaflet giving further information on this service.
Summary Care Record
Please read the attached
document which explains how the NHS uses the information in your Summary Care Record and why it is important.
Have you been asked to, or do you need to have your blood taken at the hospital?
for the list of current opening times for the Hemel Hempstead, Watford & St. Albans sites.
Non NHS Services fees now payable in advance
An increasing number of forms we are asked to complete by patients are not being collected despite the doctor having spent the time to complete them. We have therefore decided that all requests for Non NHS services e.g. completion of claim forms etc. will need to be paid for in advance of the form being completed.
This will also enable you to know the amount you need to pay at the time of leaving the form with us rather than discovering what it will be after it has been completed. Details of our current fees for Non NHS Services can be found here The list is not exhaustive so please contact a member of the Patient Services Team if you need any clarification.
Have you been referred to Buckinghamshire for a Hospital appointment?
If so, please be aware that you may be asked to go to either Stoke Mandeville, Wycombe or Amersham Hospital for this. Some clinics are only held in certain hospitals.
Please be aware that the surgery cannot enter into any type of consultation with a nurse or doctor using email. It is not considered a safe way of contacting them. Patients should instead telephone the surgery to make either a 5 minute telephone appointment with a doctor/nurse to initially speak with them on an agreed date, or to make a face to face appointment instead.
If you receive a similar message to this in response to an email you have sent then it should be considered that your request in your email has not been actioned. You should telephone the surgery and speak to a member of our staff instead.
Dental problems? - we are unable to issue antibiotics
You will need to contact a dentist for this as we are not able to treat any
type of dental problem - Find a dentist
- or call 111.